Files
supabase/apps/studio/components/ui/HelpPanel/HelpPanel.tsx
Saxon Fletcher af7d953f52 Support form Assistant (#45861)
When a support from is submitted, we believe there is an opportunity to
help people before a human receives and responds. Human support is still
involved regardless of whether Assistant helps or not, so this is to
positioned as a "while you wait" type experience.

## To test:
- Enable to `supportAssistantFollowUp` feature flag
- Open a project
- Open the support form and submit a request
- Note the success state and the additional Assistant card
- Note text generation in card
- Clicking card should open the Assistant conversation

<!-- This is an auto-generated comment: release notes by coderabbit.ai
-->
## Summary by CodeRabbit

* **New Features**
* AI assistant follow-up card appears after submitting a support ticket
to continue the conversation
* Support request preview rendered in the assistant panel showing
subject/message when present

* **Bug Fixes**
* Improved project selection fallback during support form initialization

* **Improvements**
* Refined success layout and messaging; finish action behavior
simplified

[![Review Change
Stack](https://storage.googleapis.com/coderabbit_public_assets/review-stack-in-coderabbit-ui.svg)](https://app.coderabbit.ai/change-stack/supabase/supabase/pull/45861)
<!-- end of auto-generated comment: release notes by coderabbit.ai -->

---------

Co-authored-by: Gildas Garcia <1122076+djhi@users.noreply.github.com>
2026-05-21 09:16:48 +10:00

128 lines
4.8 KiB
TypeScript

import { IS_PLATFORM } from 'common'
import { ChevronLeft, X } from 'lucide-react'
import Image from 'next/image'
import { useRouter } from 'next/router'
import { useState } from 'react'
import SVG from 'react-inlinesvg'
import { Button } from 'ui'
import { ASSISTANT_SUGGESTIONS } from './HelpPanel.constants'
import { HelpSection } from './HelpSection'
import type { SupportFormUrlKeys } from '@/components/interfaces/Support/SupportForm.utils'
import {
SupportForm,
SupportFormStatusButton,
} from '@/components/interfaces/Support/SupportSidebarForm'
import { SIDEBAR_KEYS } from '@/components/layouts/ProjectLayout/LayoutSidebar/LayoutSidebarProvider'
import { ButtonTooltip } from '@/components/ui/ButtonTooltip'
import { useAiAssistantStateSnapshot } from '@/state/ai-assistant-state'
import { useSidebarManagerSnapshot } from '@/state/sidebar-manager-state'
export const HelpPanel = ({
onClose,
projectRef,
supportLinkQueryParams,
}: {
onClose: () => void
projectRef: string | undefined
supportLinkQueryParams: Partial<SupportFormUrlKeys> | undefined
}) => {
const snap = useAiAssistantStateSnapshot()
const { openSidebar, closeSidebar } = useSidebarManagerSnapshot()
const router = useRouter()
const [view, setView] = useState<'home' | 'support'>('home')
const isSupportView = view === 'support'
const openAssistant = () => {
onClose()
openSidebar(SIDEBAR_KEYS.AI_ASSISTANT)
snap.newChat(ASSISTANT_SUGGESTIONS)
}
return (
<div className="flex h-full flex-col overflow-hidden">
<div className="flex h-(--header-height) items-center justify-between gap-2 border-b pl-4 pr-3">
<div className="flex min-w-0 items-center gap-1.5 text-xs">
{isSupportView && (
<ButtonTooltip
type="text"
className="h-7 w-7"
onClick={() => setView('home')}
icon={<ChevronLeft strokeWidth={1.5} />}
tooltip={{ content: { side: 'bottom', text: 'Back' } }}
/>
)}
<span className="truncate">{isSupportView ? 'Contact support' : 'Help & Support'}</span>
</div>
<div className="flex items-center gap-2">
<SupportFormStatusButton />
<ButtonTooltip
type="text"
className="w-7 h-7"
onClick={() => closeSidebar(SIDEBAR_KEYS.HELP_PANEL)}
icon={<X strokeWidth={1.5} />}
tooltip={{ content: { side: 'bottom', text: 'Close' } }}
/>
</div>
</div>
<div className="flex-1 overflow-hidden">
{isSupportView ? (
<SupportForm initialParams={supportLinkQueryParams} />
) : (
<div className="flex h-full flex-col overflow-y-auto pb-5">
<HelpSection
excludeIds={['discord']}
isPlatform={IS_PLATFORM}
projectRef={projectRef}
supportLinkQueryParams={supportLinkQueryParams}
onAssistantClick={openAssistant}
onSupportClick={() => {
setView('support')
return false
}}
/>
<div className="flex flex-col gap-4 border-t pt-5">
<div className="px-5 flex flex-col gap-0.5">
<h5 className="text-foreground">Community support</h5>
<p className="text-xs text-foreground-lighter text-balance">
Our Discord community can help with code-related issues. Many questions are
answered in minutes.
</p>
</div>
<div className="px-5">
<div
className="relative space-y-2 overflow-hidden rounded-sm px-4 py-4 pb-12 shadow-md"
style={{ background: '#404EED' }}
>
<a
href="https://discord.supabase.com"
target="_blank"
rel="noreferrer"
className="group dark block cursor-pointer"
>
<Image
className="absolute left-0 top-0 opacity-50 transition-opacity group-hover:opacity-40"
src={`${router.basePath}/img/support/discord-bg-small.jpg`}
layout="fill"
objectFit="cover"
alt="Discord illustration"
/>
<Button
type="secondary"
size="tiny"
icon={
<SVG src={`${router.basePath}/img/discord-icon.svg`} className="h-4 w-4" />
}
>
<span style={{ color: '#404EED' }}>Join us on Discord</span>
</Button>
</a>
</div>
</div>
</div>
</div>
)}
</div>
</div>
)
}