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## Summary - Updates exit survey question wording from "why" framing to "what made you" framing across both downgrade and project deletion flows - Based on [Jason Cohen's research](https://www.lennysnewsletter.com/p/why-your-product-stopped-growing) showing this reframing roughly doubles response rates and improves response quality by prompting users to recall a specific trigger event ### Changes | Location | Before | After | |---|---|---| | ExitSurveyModal (downgrade) | "Share with us why you're downgrading your plan." | "What made you decide to downgrade your plan?" | | DeleteProjectModal (delete) | "Help us improve by sharing why you're deleting your project." | "What made you decide to delete your project?" | ### No downstream impact - `CANCELLATION_REASONS` chip values unchanged - API payload fields (`reasons`, `additionalFeedback`, `exitAction`) unaffected - No PostHog event names or properties tied to question wording Closes GROWTH-657 ## Test plan - [ ] Trigger downgrade flow (paid plan → Free) and verify new wording appears - [ ] Trigger project deletion on a paid plan and verify new wording appears - [ ] Confirm survey submission still works end-to-end
189 lines
6.8 KiB
TypeScript
189 lines
6.8 KiB
TypeScript
import { LOCAL_STORAGE_KEYS } from 'common'
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import { CANCELLATION_REASONS } from 'components/interfaces/Billing/Billing.constants'
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import { TextConfirmModal } from 'components/ui/TextConfirmModalWrapper'
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import { useSendDowngradeFeedbackMutation } from 'data/feedback/exit-survey-send'
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import type { OrgProject } from 'data/projects/org-projects-infinite-query'
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import { useProjectDeleteMutation } from 'data/projects/project-delete-mutation'
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import { useOrgSubscriptionQuery } from 'data/subscriptions/org-subscription-query'
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import { useLocalStorageQuery } from 'hooks/misc/useLocalStorage'
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import { useSelectedOrganizationQuery } from 'hooks/misc/useSelectedOrganization'
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import { useSelectedProjectQuery } from 'hooks/misc/useSelectedProject'
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import { useRouter } from 'next/router'
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import { useEffect, useState } from 'react'
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import { toast } from 'sonner'
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import type { Organization } from 'types'
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import { Input } from 'ui'
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export const DeleteProjectModal = ({
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visible,
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onClose,
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project: projectProp,
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organization: organizationProp,
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}: {
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visible: boolean
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onClose: () => void
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project?: OrgProject
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organization?: Organization
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}) => {
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const router = useRouter()
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const { data: projectFromQuery } = useSelectedProjectQuery()
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const { data: organizationFromQuery } = useSelectedOrganizationQuery()
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// Use props if provided, otherwise fall back to hooks
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const project = projectProp || projectFromQuery
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const organization = organizationProp || organizationFromQuery
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const [lastVisitedOrganization] = useLocalStorageQuery(
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LOCAL_STORAGE_KEYS.LAST_VISITED_ORGANIZATION,
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''
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)
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const projectRef = project?.ref
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const { data: subscription } = useOrgSubscriptionQuery({ orgSlug: organization?.slug })
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const projectPlan = subscription?.plan?.id ?? 'free'
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const isFree = projectPlan === 'free'
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const [message, setMessage] = useState<string>('')
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const [selectedReason, setSelectedReason] = useState<string[]>([])
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// Single select for cancellation reason
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const onSelectCancellationReason = (reason: string) => {
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setSelectedReason([reason])
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}
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// Helper to get label for selected reason
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const getReasonLabel = (reason: string | undefined) => {
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const found = CANCELLATION_REASONS.find((r) => r.value === reason)
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return found?.label || 'What can we improve on?'
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}
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const textareaLabel = getReasonLabel(selectedReason[0])
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const [shuffledReasons] = useState(() => [
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...CANCELLATION_REASONS.sort(() => Math.random() - 0.5),
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{ value: 'None of the above' },
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])
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const { mutate: deleteProject, isPending: isDeleting } = useProjectDeleteMutation({
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onSuccess: async () => {
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if (!isFree) {
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try {
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await sendExitSurvey({
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orgSlug: organization?.slug,
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projectRef,
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message,
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reasons: selectedReason.reduce((a, b) => `${a}- ${b}\n`, ''),
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exitAction: 'delete',
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})
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} catch (error) {
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// [Joshen] In this case we don't raise any errors if the exit survey fails to send since it shouldn't block the user
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}
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}
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toast.success(`Successfully deleted ${project?.name}`)
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if (lastVisitedOrganization) router.push(`/org/${lastVisitedOrganization}`)
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else router.push('/organizations')
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},
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})
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const { mutateAsync: sendExitSurvey, isPending: isSending } = useSendDowngradeFeedbackMutation()
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const isSubmitting = isDeleting || isSending
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async function handleDeleteProject() {
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if (project === undefined) return
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if (!isFree && selectedReason.length === 0) {
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return toast.error('Please select a reason for deleting your project')
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}
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deleteProject({ projectRef: project.ref, organizationSlug: organization?.slug })
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}
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useEffect(() => {
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if (visible) {
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setSelectedReason([])
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setMessage('')
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}
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}, [visible])
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return (
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<TextConfirmModal
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visible={visible}
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loading={isSubmitting}
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size={isFree ? 'small' : 'xlarge'}
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title={`Confirm deletion of ${project?.name}`}
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variant="destructive"
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alert={{
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title: isFree
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? 'This action cannot be undone.'
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: `This will permanently delete the ${project?.name}`,
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description: !isFree ? `All project data will be lost, and cannot be undone` : '',
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}}
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text={
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isFree
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? `This will permanently delete the ${project?.name} project and all of its data.`
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: undefined
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}
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confirmPlaceholder="Type the project name in here"
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confirmString={project?.name || ''}
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confirmLabel="I understand, delete this project"
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onConfirm={handleDeleteProject}
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onCancel={() => {
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if (!isSubmitting) onClose()
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}}
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>
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{/*
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[Joshen] This is basically ExitSurvey.tsx, ideally we have one shared component but the one
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in ExitSurvey has a Form wrapped around it already. Will probably need some effort to refactor
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but leaving that for the future.
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*/}
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{!isFree && (
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<>
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<div className="space-y-1">
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<h4 className="text-base">What made you decide to delete your project?</h4>
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</div>
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<div className="space-y-4 pt-4">
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<div className="flex flex-wrap gap-2" data-toggle="buttons">
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{shuffledReasons.map((option) => {
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const active = selectedReason[0] === option.value
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return (
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<label
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key={option.value}
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className={[
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'flex cursor-pointer items-center space-x-2 rounded-md py-1',
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'pl-2 pr-3 text-center text-sm shadow-sm transition-all duration-100',
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`${
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active
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? ` bg-foreground text-background opacity-100 hover:bg-opacity-75`
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: ` bg-border-strong text-foreground opacity-50 hover:opacity-75`
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}`,
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].join(' ')}
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>
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<input
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type="radio"
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name="options"
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value={option.value}
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className="hidden"
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checked={active}
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onChange={() => onSelectCancellationReason(option.value)}
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/>
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<div>{option.value}</div>
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</label>
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)
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})}
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</div>
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<div className="text-area-text-sm flex flex-col gap-y-2">
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<label className="text-sm whitespace-pre-line break-words">{textareaLabel}</label>
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<Input.TextArea
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name="message"
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rows={3}
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value={message}
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onChange={(event) => setMessage(event.target.value)}
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/>
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</div>
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</div>
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</>
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)}
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</TextConfirmModal>
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)
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}
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