Files
supabase/apps/studio/components/interfaces/Support/ProjectAndPlanInfo.tsx
Monica Khoury d5ee11bea0 fix: hand off AI assistant to the project page in org view (#49477)
Fixes FE-4200, FE-4206.

## What is the current behavior?

Submitting a support ticket from an org-level page (with no project in
the URL) shows a "While you wait" AI assistant card. However, the
assistant is built around project-scoped context from the URL, so making
it work here required adding project-context fallbacks across several
features.

Two previous PRs addressed individual issues, but testing continued to
surface the same underlying problem in other areas, including chat
persistence, message rating, table browsing, and SQL editor actions.

- **#49244**  
- **#49430**  

Rather than keep adding fallbacks, this PR removes the underlying
context mismatch.

## What is the new behavior?

When a support ticket is submitted from an org-level page, the "While
you wait" card now links to the relevant project instead of trying to
run the AI Assistant without real project context.

The link opens the project with the AI Assistant sidebar and hands off
the support ticket. The chat is created there, so project-scoped
features like schema browsing, SQL actions, message rating, and chat
persistence work natively without special-casing.

If there’s no relevant project, the card isn’t shown.

The ticket form also restores the "No specific project" option for cases
where the auto-selected project isn't relevant.

## Additional context

Also fixes ?sidebar= deep links not opening the sidebar after
client-side navigation. LayoutSidebarProvider now reacts to URL param
changes instead of only checking on initial load.

## How to test

1. Submit a project-related support ticket from an org-level page.
2. Confirm the "While you wait" card shows "Open Assistant in project".
3. Click it and confirm the correct project opens with the AI Assistant
sidebar and support chat active.
4. Verify project-scoped features work, such as schema questions and
Edit query / Run.
5. Refresh and confirm the chat persists.
6. Select "No specific project" and confirm no assistant card is shown.
7. Submit a ticket from a project support page and confirm the existing
inline assistant behavior is unchanged.
8. Verify a project ?sidebar=ai-assistant deep link still opens the
sidebar normally.


<!-- This is an auto-generated comment: release notes by coderabbit.ai
-->
## Summary by CodeRabbit

* **New Features**
* Added support handoff links when a submitted ticket belongs to another
project.
* Handoff links securely preserve support request details without
exposing them in the URL.
* Opening a valid handoff link creates and selects a support chat with
the submitted request context.

* **Bug Fixes**
  * Improved sidebar behavior when URL state changes.
  * Project selector validation messages now remain visible.
* Invalid, expired, or mismatched handoffs now fall back to a new chat
and display an error message.
* Handoff details are securely handled only once and cleared after use.
<!-- end of auto-generated comment: release notes by coderabbit.ai -->

---------

Co-authored-by: Claude Sonnet 5 <noreply@anthropic.com>
2026-08-24 21:37:25 +03:00

219 lines
7.7 KiB
TypeScript

// End of third-party imports
import { useParams } from 'common'
import { AnimatePresence, motion } from 'framer-motion'
import { Check, ChevronsUpDown, ExternalLink } from 'lucide-react'
import Link from 'next/link'
import type { UseFormReturn } from 'react-hook-form'
import { toast } from 'sonner'
import { Button, cn, CommandGroup, CommandItem, FormControl, FormField } from 'ui'
import { Admonition } from 'ui-patterns/Admonition'
import { FormItemLayout } from 'ui-patterns/form/FormItemLayout/FormItemLayout'
import { ShimmeringLoader } from 'ui-patterns/ShimmeringLoader'
import type { ExtendedSupportCategories } from './Support.constants'
import type { SupportFormValues } from './SupportForm.schema'
import { NO_ORG_MARKER, NO_PROJECT_MARKER } from './SupportForm.utils'
import CopyButton from '@/components/ui/CopyButton'
import { OrganizationProjectSelector } from '@/components/ui/OrganizationProjectSelector'
import { useIsFeatureEnabled } from '@/hooks/misc/useIsFeatureEnabled'
interface ProjectAndPlanProps {
form: UseFormReturn<SupportFormValues>
orgSlug: string | null
projectRef: string | null
// Unused — kept optional so SupportFormV2 (which still passes it) doesn't need updating.
category?: ExtendedSupportCategories
subscriptionPlanId: string | undefined
}
export function ProjectAndPlanInfo({
form,
orgSlug,
projectRef,
subscriptionPlanId: _subscriptionPlanId,
}: ProjectAndPlanProps) {
const hasProjectSelected = projectRef && projectRef !== NO_PROJECT_MARKER
return (
<div className="flex flex-col gap-y-2">
<ProjectSelector form={form} orgSlug={orgSlug} projectRef={projectRef} />
<ProjectRefHighlighted projectRef={projectRef} />
{!hasProjectSelected && (
<Admonition type="default" description="No project has been selected." />
)}
</div>
)
}
interface ProjectSelectorProps {
form: UseFormReturn<SupportFormValues>
orgSlug: string | null
projectRef: string | null
}
function ProjectSelector({ form, orgSlug, projectRef }: ProjectSelectorProps) {
const { ref: routeProjectRef } = useParams()
return (
<FormField
name="projectRef"
control={form.control}
render={({ field }) => (
<FormItemLayout layout="vertical" label="Which project is affected?">
<FormControl>
<OrganizationProjectSelector
key={orgSlug}
sameWidthAsTrigger
fetchOnMount
checkPosition="left"
slug={!orgSlug || orgSlug === NO_ORG_MARKER ? undefined : orgSlug}
selectedRef={field.value}
onInitialLoad={(projects) => {
const hasSelectedProject = !!projectRef && projectRef !== NO_PROJECT_MARKER
const hasRouteProjectInList =
!!routeProjectRef && projects.some((project) => project.ref === routeProjectRef)
if (!hasRouteProjectInList && !hasSelectedProject) {
field.onChange(projects[0]?.ref ?? NO_PROJECT_MARKER)
}
}}
onSelect={(project) => field.onChange(project.ref)}
renderTrigger={({ isLoading, project, listboxId, open }) => {
return (
<Button
block
variant="default"
role="combobox"
aria-label="Select a project"
aria-expanded={open}
aria-controls={listboxId}
size="small"
className="justify-between"
iconRight={<ChevronsUpDown className="ml-2 h-4 w-4 shrink-0 opacity-50" />}
>
{!!orgSlug && isLoading ? (
<ShimmeringLoader className="w-44 py-2" />
) : !field.value || field.value === NO_PROJECT_MARKER ? (
'No specific project'
) : (
(project?.name ?? 'Unknown project')
)}
</Button>
)
}}
renderActions={(setOpen) => (
<CommandGroup>
<CommandItem
className="w-full gap-x-2"
onSelect={() => {
field.onChange(NO_PROJECT_MARKER)
setOpen(false)
}}
>
{field.value === NO_PROJECT_MARKER && <Check size={16} />}
<p className={cn(field.value !== NO_PROJECT_MARKER && 'ml-6')}>
No specific project
</p>
</CommandItem>
</CommandGroup>
)}
/>
</FormControl>
</FormItemLayout>
)}
/>
)
}
interface ProjectRefHighlightedProps {
projectRef: string | null
}
function ProjectRefHighlighted({ projectRef }: ProjectRefHighlightedProps) {
const isVisible = !!projectRef && projectRef !== NO_PROJECT_MARKER
return (
<AnimatePresence>
{isVisible && (
<motion.div
initial={{ opacity: 0, height: 0 }}
animate={{ opacity: 1, height: 'auto' }}
exit={{ opacity: 0, height: 0 }}
transition={{ duration: 0.3 }}
className="flex items-center gap-x-1"
>
<p className="text-sm transition text-foreground-lighter">
Project ID:{' '}
<code className="text-code-inline text-foreground-light!">{projectRef}</code>
</p>
<CopyButton
iconOnly
variant="text"
text={projectRef}
onClick={() => toast.success('Copied project ID to clipboard')}
/>
</motion.div>
)}
</AnimatePresence>
)
}
interface PlanExpectationInfoContentProps {
orgSlug: string
planId?: string
}
export const PlanExpectationInfoContent = ({
orgSlug,
planId,
}: PlanExpectationInfoContentProps) => {
const { billingAll } = useIsFeatureEnabled(['billing:all'])
const shouldShowUpgradeActions = billingAll && planId !== 'enterprise'
return (
<div className="flex flex-col gap-y-3 text-sm text-foreground-light">
{planId === 'free' && (
<p>
Support on the Free plan is provided through the community and by the team on a
best-effort basis. For a guaranteed response time, we recommend upgrading to the Pro plan.
Enhanced support SLAs are available on the Enterprise plan.
</p>
)}
{planId === 'pro' && (
<p>
Pro includes email support with typical 1-business-day responses; upgrade to Team for
prioritized ticketing and engineering escalation, or Enterprise for enhanced SLAs.
</p>
)}
{planId === 'team' && (
<p>
The Team plan includes email support with prioritized ticketing and escalation to product
engineering. Low, normal, and high-severity tickets are typically handled within 1
business day. Urgent issues are handled within 1 day, 365 days a year. Enhanced support
SLAs are available on the Enterprise plan.
</p>
)}
{shouldShowUpgradeActions && (
<div className="flex flex-wrap gap-2 pt-1">
<Button asChild size="tiny">
<Link
href={`/org/${orgSlug}/billing?panel=subscriptionPlan&source=planSupportExpectationInfoBox`}
>
Upgrade plan
</Link>
</Button>
<Button asChild variant="default" size="tiny" icon={<ExternalLink />}>
<Link href="https://supabase.com/contact/enterprise" target="_blank" rel="noreferrer">
Enquire about Enterprise
</Link>
</Button>
</div>
)}
</div>
)
}